PRIVACY POLICY FOR RIGHTINDIA SERVICES PROVIDERS
Effective Date: August 2, 2026
Last Updated: August 2, 2026
This Provider Privacy Policy explains how RightIndia Services (“RightIndia,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information relating to providers, businesses, professionals, and organizations that register to offer services through RightIndia Services.
A “Provider” may include an individual proprietor, company, partnership, agency, shop, service business, or other organization that lists and manages services and may assign work to handymen, technicians, employees, or other personnel.
By registering as a Provider, you acknowledge that you have read and understood this Provider Privacy Policy.
1. INFORMATION WE COLLECT FROM PROVIDERS
A. Provider identity and account information
We may collect:
• Provider or owner’s full name
• Business or trading name
• Mobile telephone number
• Email address
• Profile photograph or business logo
• Password or authentication details
• Preferred language
• Account status
• Authorized representative information
B. Google Sign-In information
If you use Google Sign-In, Google may provide information authorized by you, such as:
• Name
• Email address
• Profile photograph
• Google account identifier
We use this information to create, authenticate, secure, and manage the Provider account.
We do not receive or store your Google account password.
C. Business and verification information
Depending on the services offered and applicable requirements, we may collect:
• Business address
• Service locations and service radius
• Business-registration information
• PAN or tax-related information
• GST information, where applicable
• Government-issued identification
• Address-verification documents
• Licences, permits, certificates, or professional qualifications
• Business photographs
• Ownership or authorized-signatory information
• Verification and approval status
We collect verification information to evaluate Provider authenticity, platform eligibility, security, and compliance.
D. Service and operational information
We may collect:
• Service categories and subcategories
• Service descriptions
• Pricing
• Taxes and additional charges
• Availability and working hours
• Service areas
• Booking capacity
• Cancellation settings
• Staff and handyman information
• Service photographs and documents
• Provider policies
• Promotions, discounts, and offers
E. Banking, payout, and financial information
For payments and settlements, we may collect:
• Account-holder name
• Bank-account information
• Bank name and branch information
• IFSC or similar payment-routing information
• UPI or other payout details
• Tax information
• Earnings and commission records
• Settlement and payout history
• Refunds, deductions, and adjustments
• Invoices and transaction references
Payment and payout services may also be provided by authorized third parties.
F. Booking and customer information
When customers book Provider services, the Provider may receive:
• Customer name
• Mobile number
• Service address
• Selected service
• Booking date and time
• Instructions
• Relevant photographs or attachments
• Payment and booking status
• Customer rating, review, or complaint information
Provider access to customer information is limited to legitimate booking and service purposes.
G. Staff and handyman information
Where a Provider adds staff or handymen, we may collect:
• Staff or handyman name
• Contact details
• Role
• Skills and service assignments
• Availability
• Account status
• Job and performance history
• Earnings information
• Documents uploaded by the Provider or worker
Providers must have lawful authority to provide worker information to RightIndia Services.
H. Location information
With permission, we may collect:
• Business location
• Provider operating location
• Service-zone coordinates
• Location used while managing or assigning bookings
Location information may be used to display services to customers and determine service availability.
I. Communications and support
We may collect:
• Messages with customers or handymen
• Communications with RightIndia support
• Complaints and disputes
• Documents or evidence submitted during dispute resolution
• Emails and telephone communications
J. Device and technical information
We may automatically collect:
• Internet Protocol address
• Browser and device details
• Operating system
• Application version
• Device identifiers
• Login and security logs
• Date and time of access
• Features used
• Crash and diagnostic information
• Notification tokens
2. HOW WE USE PROVIDER INFORMATION
We may use Provider information to:
• Create, authenticate, and manage Provider accounts
• Verify identity, business details, and service eligibility
• Review and approve Provider registrations
• Publish Provider profiles and service listings
• Display services to customers
• Process and assign bookings
• Facilitate customer communications
• Enable staff and handyman management
• Process commissions, payouts, refunds, and settlements
• Generate invoices and financial records
• Calculate ratings and performance information
• Resolve complaints and disputes
• Detect fraud, impersonation, abuse, or prohibited activity
• Provide technical and customer support
• Send booking, payout, security, and account notifications
• Improve platform functionality
• Enforce platform terms and service standards
• Comply with legal, tax, regulatory, and law-enforcement requirements
3. PUBLIC PROVIDER INFORMATION
Information displayed publicly to customers may include:
• Provider or business name
• Profile photograph or business logo
• Service categories
• Service descriptions and pricing
• Service locations
• Operating hours
• Ratings and reviews
• Completed-service information
• Provider verification or availability status
Do not upload information to your public profile that you do not want customers to see.
4. HOW WE SHARE PROVIDER INFORMATION
A. Customers
We may share information necessary for customers to evaluate and book a Provider, including:
• Provider or business name
• Profile photograph or logo
• Service details and pricing
• Ratings and reviews
• Service location or availability
• Contact information where required for an active booking
B. Handymen and staff
We may share booking details with the handyman or staff member assigned by the Provider, including necessary customer and service information.
C. Payment and payout vendors
Information may be shared with payment gateways, banking partners, or settlement providers to process:
• Customer payments
• Provider payouts
• Refunds
• Commissions
• Financial reconciliation
D. Verification and technology vendors
We may use vendors for:
• Identity and business verification
• Hosting
• Authentication
• Maps and location services
• Communications
• Analytics
• Notifications
• Fraud prevention
• Cybersecurity
• Customer support
E. Legal and safety purposes
We may disclose information to comply with law, court orders, government requests, tax requirements, fraud investigations, safety obligations, or legal claims.
F. Business transfers
Provider information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of business assets.
RightIndia Services does not sell Provider personal information for monetary consideration.
5. PROVIDER RESPONSIBILITIES FOR CUSTOMER DATA
Providers may use customer information only to:
• Confirm and complete a booking
• Communicate about the requested service
• Navigate to the service address
• Provide customer support
• Resolve a legitimate booking-related issue
• Maintain records required by law
Providers must not:
• Sell customer information
• Use customer information for unrelated marketing without permission
• Contact customers for unrelated purposes
• Publish customer addresses or contact details
• Share customer data with unauthorized persons
• Retain customer information longer than reasonably necessary
• Use customer information to harass, discriminate against, or harm a customer
A Provider is responsible for ensuring that its owners, staff, handymen, contractors, and representatives handle customer information appropriately.
6. PROVIDER COMMUNICATIONS
We may send:
• New-booking notifications
• Booking-status updates
• Customer messages
• Payment and payout notifications
• Verification requests
• Account and security alerts
• Platform updates
• Promotional or training communications where permitted
Administrative, security, booking, and financial communications may be necessary for operating the Provider account.
7. DATA RETENTION
We retain Provider information for as long as reasonably necessary to:
• Maintain the Provider account
• Provide and administer platform services
• Complete bookings and financial settlements
• Resolve complaints and disputes
• Prevent fraud
• Maintain tax, accounting, and legal records
• Enforce agreements
Some records may remain after account closure where required for legal, security, tax, payment, or dispute-resolution purposes.
8. SECURITY
We apply reasonable administrative, technical, and organizational measures intended to protect Provider information.
Providers are responsible for:
• Protecting account passwords and devices
• Restricting account access to authorized personnel
• Removing access for former employees or contractors
• Promptly reporting suspected unauthorized access
• Protecting customer information obtained through bookings
9. PROVIDER PRIVACY RIGHTS
Subject to applicable law, a Provider or its authorized representative may request to:
• Access personal information
• Correct inaccurate information
• Update business information
• Withdraw consent where processing is based on consent
• Request deletion of eligible information
• Close the Provider account
• Submit a grievance or complaint
• Opt out of non-essential promotional communications
Certain information may be retained for legal, tax, payment, fraud-prevention, security, or dispute-resolution purposes.
Requests may be submitted to support@rightindia.com.
10. ACCOUNT SUSPENSION OR CLOSURE
We may retain appropriate records after suspension, rejection, or closure where necessary to:
• Prevent repeat fraud or abuse
• Resolve outstanding bookings
• Complete payouts or refunds
• Respond to disputes
• Meet legal, tax, or regulatory obligations
• Enforce platform terms
11. AGE AND AUTHORITY
Provider accounts are intended for adults and persons legally authorized to operate or represent the applicable business.
The person registering a business represents that they have authority to provide the submitted business, worker, financial, and verification information.
12. THIRD-PARTY SERVICES
The Provider application may integrate with third-party payment, mapping, authentication, analytics, communication, or verification services.
RightIndia Services is not responsible for the independent privacy practices of external services. Providers should review the applicable third-party policies.
13. CHANGES TO THIS POLICY
We may update this Provider Privacy Policy to reflect changes in services, business practices, technology, or applicable requirements.
The updated version will display a revised “Last Updated” date. Material changes may also be communicated through the Provider application, website, or email.
14. CONTACT AND GRIEVANCE INFORMATION
For Provider privacy questions, corrections, account-deletion requests, grievances, or complaints, contact:
RightIndia Services
Email: support@rightindia.com
Website: https://services.rightindia.com
Address:
106 G Castle
Khajrana Square
Indore, Madhya Pradesh 452016
India
