PROVIDER TERMS AND CONDITIONS FOR RIGHTINDIA SERVICES
Effective Date: August 2, 2026
Last Updated: August 2, 2026
These Provider Terms and Conditions (“Terms”) govern the registration and participation of service providers, businesses, proprietors, companies, agencies, and professionals offering services through RightIndia Services.
RightIndia Services is operated by [LEGAL ENTITY NAME] (“RightIndia,” “we,” “us,” or “our”).
By registering as a Provider, listing a service, accepting a booking, or using the Provider application or panel, you agree to these Terms and the Provider Privacy Policy.
1. PROVIDER ELIGIBILITY
A Provider must:
• Be at least 18 years old if registering as an individual.
• Be legally capable of entering into a binding agreement.
• Have authority to represent the registered business.
• Be legally permitted to provide the listed services.
• Hold required registrations, licences, qualifications, and permits.
• Provide accurate identity, business, tax, address, and banking information.
RightIndia may reject an application where verification is incomplete, information is inaccurate, services are prohibited, or registration creates a legal, safety, or reputational risk.
2. INDEPENDENT BUSINESS RELATIONSHIP
Unless a separate written agreement states otherwise, the Provider operates as an independent business and not as an employee, agent, partner, franchisee, or legal representative of RightIndia.
The Provider independently controls:
• Its business operations.
• Service methods.
• Staff and Handymen.
• Tools and equipment.
• Compliance obligations.
• Costs and expenses.
• Applicable taxes.
• Insurance.
• Employment and contractor relationships.
The Provider may not make commitments on behalf of RightIndia or represent that it is owned, operated, or guaranteed by RightIndia.
3. REGISTRATION AND VERIFICATION
RightIndia may request:
• Government-issued identification.
• Business-registration documents.
• PAN and GST details.
• Address proof.
• Bank or payout details.
• Professional licences.
• Certificates.
• Photographs.
• Ownership or authorization documents.
• Other information reasonably required for verification.
The Provider must promptly update expired, changed, or inaccurate information.
RightIndia may verify submitted information directly or through authorized third parties.
Verification or approval does not transfer the Provider’s legal responsibility to RightIndia.
4. PROVIDER ACCOUNT SECURITY
The Provider is responsible for:
• Protecting account credentials.
• Controlling access by employees and representatives.
• Removing access when personnel leave.
• Reviewing activity performed through the account.
• Reporting suspected unauthorized access immediately.
The Provider must not sell, transfer, rent, or share its account with an unauthorized party.
5. SERVICE LISTINGS
All service listings must be accurate, lawful, and complete.
The Provider must clearly state:
• Nature and scope of the service.
• Price or pricing method.
• Included and excluded work.
• Visiting or inspection charges.
• Material and spare-part charges.
• Taxes.
• Service location.
• Availability.
• Estimated duration.
• Relevant qualifications or restrictions.
• Cancellation terms.
The Provider must not publish misleading descriptions, false qualifications, fake photographs, unavailable services, hidden charges, or deceptive discounts.
6. LICENCES AND LEGAL COMPLIANCE
The Provider is responsible for obtaining and maintaining all licences, registrations, certifications, permissions, and approvals required for its services.
The Provider must comply with applicable:
• Consumer-protection requirements.
• Tax and invoicing requirements.
• Employment and labour obligations.
• Health and safety standards.
• Professional regulations.
• Municipal and local rules.
• Environmental requirements.
• Data-protection and confidentiality obligations.
RightIndia may request renewed or additional documentation at any time.
7. PRICING AND TAXES
The Provider controls its listed prices subject to platform rules and applicable law.
The Provider must not:
• Add undisclosed charges after accepting a booking.
• Misrepresent taxes.
• Inflate prices based on protected personal characteristics.
• Pressure a customer into unapproved work.
• Display false discounts.
• Charge the customer twice for the same service.
Where inspection is required before final pricing, the Provider must obtain customer approval before beginning chargeable additional work.
The Provider is responsible for calculating, collecting, reporting, and paying taxes applicable to its business, except where RightIndia is legally required to deduct, collect, or remit an amount.
8. BOOKINGS
The Provider must promptly accept, reject, or respond to booking requests.
After accepting a booking, the Provider must:
• Honour the confirmed date and time.
• Assign a suitable and authorized Handyman.
• Review customer instructions.
• Provide the service professionally.
• Communicate delays.
• Record accurate booking status.
• Avoid unjustified cancellations.
• Complete required service documentation.
The Provider must not accept bookings it cannot reasonably fulfil.
9. HANDYMEN, STAFF, AND CONTRACTORS
The Provider is responsible for all individuals it adds, assigns, employs, or engages.
The Provider must ensure each Handyman:
• Is at least 18 years old.
• Is properly trained and qualified.
• Has required licences.
• Has been reasonably verified.
• Understands customer-data obligations.
• Follows platform rules.
• Behaves safely and professionally.
The Provider is solely responsible for wages, benefits, working conditions, insurance, supervision, taxes, statutory contributions, and employment or contractor obligations relating to its personnel.
RightIndia may suspend a Handyman or require removal from the platform where there is a safety, fraud, service-quality, legal, or policy concern.
10. SERVICE QUALITY AND CONDUCT
The Provider and its personnel must:
• Arrive in a professional condition.
• Treat customers respectfully.
• Follow agreed scope and pricing.
• Protect customer property.
• Use suitable tools and materials.
• Follow safety procedures.
• Avoid discrimination and harassment.
• Obtain consent before entering restricted areas.
• Clean the work area where reasonably appropriate.
• Report damage or safety incidents immediately.
The Provider is responsible for correcting deficient work where required under the applicable service terms or law.
11. CUSTOMER PROPERTY
The Provider is responsible for reasonable care while working at customer premises.
The Provider must promptly notify the customer and RightIndia about:
• Property damage.
• Personal injury.
• Lost items.
• Safety incidents.
• Suspected illegal activity.
• Material disputes.
The Provider must not remove customer property except with clear authorization related to the service.
12. CUSTOMER DATA
Customer information may be used only to:
• Confirm the booking.
• Communicate about the service.
• Navigate to the address.
• Complete the service.
• Provide booking-related support.
• Maintain legally required records.
• Resolve a legitimate dispute.
The Provider must not:
• Sell customer information.
• Use it for unrelated marketing without permission.
• contact customers for unrelated personal reasons.
• Publish customer information.
• Share data with unauthorized parties.
• Retain information longer than reasonably necessary.
• Copy identity, payment, or private household information without lawful necessity.
The Provider is responsible for its staff’s and Handymen’s use of customer information.
13. OFF-PLATFORM TRANSACTIONS
The Provider must not use RightIndia to identify customers and then deliberately move an active or related booking outside the platform to avoid commission, fees, safety controls, or records.
RightIndia is not responsible for payments, disputes, refunds, injuries, or losses arising from services arranged outside the platform.
This clause does not prevent a lawful independent business relationship that was not obtained through misuse of RightIndia or evasion of an active platform booking.
14. COMMISSIONS, FEES, AND PAYOUTS
The Provider agrees to pay the commission, subscription, transaction, promotional, or other charges displayed in the Provider panel, fee schedule, or separate commercial agreement.
RightIndia may deduct authorized amounts from Provider earnings, including:
• Platform commission.
• Payment-processing charges.
• Taxes required by law.
• Customer refunds.
• Chargebacks.
• Promotional contributions.
• Penalties permitted under an agreed policy.
• Amounts previously overpaid.
RightIndia may temporarily hold a payout where reasonably necessary to investigate:
• Fraud.
• Chargebacks.
• Customer complaints.
• Duplicate transactions.
• Suspicious activity.
• Legal or tax requirements.
• Uncompleted bookings.
Payout timing may depend on payment-method clearance, verification, banking systems, and applicable settlement cycles.
15. CANCELLATIONS AND REFUNDS
The Provider must follow the displayed Cancellation and Refund Policy.
Where a refund results from Provider fault, such as failure to attend, material misrepresentation, unauthorized charges, or deficient service, RightIndia may recover the refunded amount from Provider earnings where legally permitted.
The Provider must provide evidence requested during a dispute investigation.
16. WARRANTIES AND REWORK
The Provider must honour any service warranty, rework commitment, or guarantee displayed in its listing or communicated to the customer.
A Provider must not advertise guarantees it cannot reasonably fulfil.
Where legally required or reasonably appropriate, the Provider must correct deficient work, replace defective materials, or provide a refund.
17. RATINGS AND REVIEWS
Customers may submit ratings and reviews.
RightIndia does not guarantee favourable ratings and will not remove genuine negative feedback solely because the Provider disagrees with it.
The Provider must not:
• Submit fake reviews.
• Buy or exchange reviews.
• Threaten customers over ratings.
• Offer undisclosed incentives for positive reviews.
• Retaliate against a customer.
• Manipulate platform rankings.
The Provider may use the available dispute process to report false, unlawful, or abusive reviews.
18. PROVIDER CONTENT
The Provider grants RightIndia a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, format, and distribute content submitted for operating and promoting the Provider’s listings.
The Provider represents that it owns or has permission to use all submitted:
• Logos.
• Photographs.
• Descriptions.
• Videos.
• Trademarks.
• Documents.
• Promotional materials.
The Provider remains responsible for infringement claims relating to its content.
19. INSURANCE
The Provider is responsible for obtaining insurance reasonably appropriate to the nature of its services, including where applicable:
• Public liability.
• Professional indemnity.
• Worker or employee coverage.
• Vehicle coverage.
• Property-damage coverage.
RightIndia may require evidence of insurance for selected service categories.
20. PROHIBITED SERVICES AND CONDUCT
The Provider must not offer or participate in:
• Illegal services.
• Fraudulent activity.
• Unsafe or unlicensed regulated work.
• Sexual services.
• Trafficking or exploitation.
• Sale or handling of prohibited goods.
• Violence or threats.
• Discrimination.
• Bribery.
• Identity fraud.
• Misuse of customer data.
• Platform manipulation.
• Unauthorized subcontracting.
• False certificates or licences.
21. AUDIT AND COOPERATION
The Provider must reasonably cooperate with investigations concerning:
• Safety incidents.
• Fraud.
• Customer complaints.
• Data misuse.
• Payment disputes.
• Legal requests.
• Platform-policy violations.
RightIndia may request records directly relevant to a booking, licence, payout, or investigation.
22. SUSPENSION AND TERMINATION
RightIndia may warn, restrict, suspend, deactivate, or terminate a Provider account because of:
• Fraud or suspected fraud.
• Material breach of these Terms.
• Safety concerns.
• Repeated cancellations.
• Serious service failures.
• Expired licences.
• Customer-data misuse.
• Abusive conduct.
• Non-payment of platform charges.
• Legal or regulatory requirements.
• Risk to customers or the platform.
Where appropriate, the Provider may be given an opportunity to respond.
Termination does not eliminate obligations relating to completed bookings, payouts, refunds, taxes, confidentiality, indemnity, or disputes.
23. INDEMNITY
The Provider agrees to defend and compensate RightIndia against reasonable claims, losses, penalties, damages, and costs arising from:
• Services performed by the Provider or its personnel.
• Injury or property damage caused by the Provider.
• Employment or contractor claims involving Provider personnel.
• Provider tax obligations.
• Unlicensed or unlawful work.
• Misleading listings.
• Customer-data misuse.
• Intellectual-property infringement.
• Material breach of these Terms.
This clause does not cover loss caused solely by RightIndia’s own unlawful conduct.
24. LIMITATION OF LIABILITY
To the maximum extent permitted by law, RightIndia is not responsible for indirect or consequential business losses, lost profits, loss of opportunity, or loss caused by:
• Provider misuse of the platform.
• Incorrect Provider information.
• Provider-customer arrangements outside the platform.
• Third-party payment or banking systems.
• Events beyond reasonable control.
• Suspension reasonably imposed under these Terms.
Nothing excludes liability that cannot legally be excluded.
25. TERM AND TERMINATION BY PROVIDER
The Provider may request account closure after:
• Completing active bookings.
• Resolving customer disputes.
• Paying outstanding charges.
• Providing required records.
• Completing pending settlements.
RightIndia may retain information required for legal, financial, tax, safety, fraud-prevention, and dispute-resolution purposes.
26. PRIVACY
Provider information is handled according to the Provider Privacy Policy.
The Provider must independently comply with applicable privacy obligations when handling customer, employee, or Handyman information.
27. DISPUTE RESOLUTION
The parties should first attempt to resolve a dispute through written communication and good-faith negotiation.
If a commercial dispute between RightIndia and the Provider is not resolved within 30 days after written notice, either party may refer it to arbitration under applicable Indian arbitration law.
The arbitration will:
• Be conducted by one mutually appointed arbitrator.
• Be conducted in English.
• Have its seat and venue in Indore, Madhya Pradesh.
• Permit virtual hearings where appropriate.
Either party may seek urgent interim relief from a competent court.
This clause does not restrict rights or remedies that cannot legally be waived.
28. GOVERNING LAW
These Terms are governed by the laws of India.
Subject to the arbitration clause and mandatory legal requirements, courts with jurisdiction over Indore, Madhya Pradesh will have jurisdiction.
29. CONTACT INFORMATION
RightIndia Services
Operated by: DataPulse Dynamics Pvt Ltd
Email: support@rightindia.com
Phone: 9202353739
Website: https://services.rightindia.com
Grievance Officer: Singh A
Address:
106 G Castle
Khajrana Square
Indore, Madhya Pradesh 452016
India
